Fenmoor Specialty Underwriting - Master Services Agreement (signed)
Documentexecuted Fenmoor Specialty Underwriting: documents · contract · executed · 2024-06-17
Executed Master Services Agreement for the Growth tier, signed 17 Jun 2024, initial term 1 Jul 2024 to 30 Jun 2025. Subscription £44,000 a year plus £12,000 one-off implementation. Availability 99.5%, P1 first response one business hour.
What it says
What this says
Current to 11 Oct 26Executed Master Services Agreement for the Growth tier, signed 17 Jun 2024, initial term 1 Jul 2024 to 30 Jun 2025. Subscription £44,000 a year plus £12,000 one-off implementation. Availability 99.5%, P1 first response one business hour.
What it is: the executed MSA between BB-Demo and Fenmoor Specialty Underwriting for the Growth tier, signed by Priya Raman for BB-Demo. It states that it "supersedes every earlier draft of the Master Services Agreement held in the same folder".
Commits: availability of 99.5%, P1 first response of one business hour, and a service credit of 10% of one month's fee for a missed availability month. Invoicing is annual in advance, payable thirty days from the invoice date, in pounds sterling and exclusive of VAT.
Unusual: nothing off the standard Growth terms; no discount applies. The £56,000 total contract value includes the one-off implementation and "is not an annual price".
Not settled: the initial term ended on 30 Jun 2025 and the text says renewal is on "the then-current terms and price list". It does not show whether or how the agreement was renewed, and the customer signatory is not named.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2025Source: object_read:doc_001_005
- Date signed17 Jun 2024Source: object_read:doc_001_005
- Date start1 Jul 2024Source: object_read:doc_001_005
- Price£44,000Source: object_read:doc_001_005
- Availability99.5%Source: object_read:doc_001_005
- P1 first responseOne business hourSource: object_read:doc_001_005
- Service credit basisAvailability onlySource: object_read:doc_001_005
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_001_005
- Annual subscription price£44,000Source: object_read:doc_001_005
- One-off implementation fee£12,000Source: object_read:doc_001_005
- Total contract value for the initial term, including the one-off implementation£56,000Source: object_read:doc_001_005
- Billing frequencyAnnual, in advanceSource: object_read:doc_001_005
- Payment termsThirty days from the invoice dateThirty days from the invoice date · Source: object_read:doc_001_005
The document
Body
Fenmoor Specialty Underwriting - Master Services Agreement (signed)
Status: Executed. This agreement was signed on 17 Jun 2024 and supersedes every earlier draft of the Master Services Agreement held in the same folder.
This agreement sets out the terms on which BB-Demo provides the company brain to Fenmoor Specialty Underwriting. Where any earlier draft, quotation or CRM record differs from this document, this executed agreement decides the contracted price and terms.
Parties
| Party | Description |
|---|---|
| BB-Demo | A London data business providing the company brain, built and run inside the customer's own Snowflake account |
| Fenmoor Specialty Underwriting | A City managing general agent writing marine cargo and professional indemnity for Lloyd's syndicates (the Customer) |
Background
The Customer wishes to give its underwriting operations team one view of submissions, bordereaux queries, claims tickets and CRM activity, so that it can answer the oversight questions of its capacity providers from a single place. BB-Demo will implement and operate the company brain for that purpose on the Growth tier.
Term
Read the whole document (4,508 characters)
| Item | Agreed position |
|---|---|
| Start date | 1 Jul 2024 |
| End date of the initial term | 30 Jun 2025 |
| Billing frequency | Annual, in advance |
| Payment terms | Thirty days from the invoice date |
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain: Growth | One | £44,000 | None | £44,000 | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | One | £12,000 | None | £12,000 | No, one-off |
Summary of charges
| Item | Amount |
|---|---|
| Annual subscription price | £44,000 |
| One-off implementation fee | £12,000 |
| Total contract value for the initial term, including the one-off implementation | £56,000 |
No discount applies to either line. The annual subscription is £44,000; the total contract value above includes the one-off implementation fee and is not an annual price.
Services
BB-Demo will:
- implement the Growth tier of the company brain inside the Customer's Snowflake account, connecting up to eight sources;
- run the nightly refresh and keep the brain available to the Customer's teams;
- provide the dashboards builder and quarterly business reviews that come with the Growth tier; and
- provide support in line with the service levels below.
The Customer will give BB-Demo timely access to the systems to be connected and a named administrator for the implementation.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit basis | Availability only |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
Service credits are the Customer's remedy for a missed availability commitment. The Growth tier does not carry a service credit for data freshness.
Fees and payment
- The subscription fee is invoiced annually in advance.
- The one-off implementation fee is invoiced once, as set out in the order lines.
- Invoices are payable within thirty days of the invoice date.
- All amounts are in pounds sterling and exclusive of VAT.
Data and confidentiality
The Customer's data stays in the Customer's own Snowflake account. BB-Demo will process it only to provide the services and will keep the Customer's information confidential. Each party will protect the other's confidential information with at least the care it applies to its own.
Renewal
The initial term runs to 30 Jun 2025. BB-Demo's customer success manager, Daniel Okafor, will contact the Customer ahead of the end of the term to discuss renewal. Any renewal will be on the then-current terms and price list unless the parties agree otherwise in writing.
Entire agreement
This agreement is the whole agreement between the parties about the company brain on the Growth tier for the initial term. It replaces all earlier drafts, proposals and correspondence on the same subject. Any change must be in writing and signed by both parties.
Signatures
Signed on 17 Jun 2024.
| For BB-Demo | For Fenmoor Specialty Underwriting |
|---|---|
| Name: Priya Raman | Authorised signatory |
| Title: Account Executive | Title: Authorised signatory of the Customer |
| Signature: signed | Signature: signed |
| Date: 17 Jun 2024 | Date: 17 Jun 2024 |