Marcus Bell

Marcus Bell

Staff

Customer Success Manager · customer_success · reports to Sofia Marchetti

Customer Success Manager for Brackwell Freight Ltd and Hollins Tarrant. Both accounts are heading into renewal with the customer questioning value and usage resting on one or two people.

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Insight

Current to 11 Oct 26

Customer Success Manager for Brackwell Freight Ltd and Hollins Tarrant. Both accounts are heading into renewal with the customer questioning value and usage resting on one or two people.

Role: Marcus is a Customer Success Manager in Manchester, hired on 16 Oct 2023 and reporting to Sofia Marchetti. He owns adoption, QBRs and the renewal notice on his accounts.

Book: The counts show 69 calls attended, 62 recorded calls, 90 email threads and 17 documents authored, with 0 tickets assigned. Two accounts carry it: Brackwell Freight Ltd (102) and Hollins Tarrant (57).

Evidence: Recent reads show both customers questioning value ahead of renewal, with usage resting on one or two people. At Brackwell, Gareth Whitlam has repeatedly asked for per-person usage in writing.

Now: Brackwell's Growth term ends on 30 Nov 2026, and the renewal deal shows £50,000 against £44,000 today. Hollins Tarrant's Starter term ends on 3 Jan 2027, and Rob Ellery has agreed to a half-hour call.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

On record

Updated 9 Oct 26
Organisations8
Calls120
Email threads136
Deals0
Documents24
Events3
Computedmade from

Calls

Brackwell Freight Ltd logoMarcus BellQbr30 Sep 2026Brackwell Freight Ltd · Marcus Bell
Quaystead Marine Services logoMarcus BellCheck In23 Sep 2026Quaystead Marine Services · Marcus Bell
Brannock Medical Supplies logoMarcus BellQbr18 Sep 2026Brannock Medical Supplies · Marcus Bell
Brakkevoort Logistics logoMarcus BellCheck In15 Sep 2026Brakkevoort Logistics · Marcus Bell
Callsmade from

Time off

FromToTypeDaysStatus
2 Nov 20266 Nov 2026holiday5booked
5 Oct 20265 Oct 2026holiday1taken
14 Aug 202626 Aug 2026holiday9taken
6 Aug 20266 Aug 2026sick1taken
16 Jul 202621 Jul 2026holiday4taken
6 Jul 20266 Jul 2026sick1taken
2 Mar 20262 Mar 2026sick1taken
2 Feb 20263 Feb 2026holiday2taken
27 Jan 202628 Jan 2026holiday2taken
17 Dec 202519 Dec 2025holiday3taken
13 Aug 202521 Aug 2025holiday7taken
7 Jul 20257 Jul 2025holiday1taken
19 Jun 202519 Jun 2025sick1taken
8 May 202512 May 2025holiday3taken
24 Apr 202525 Apr 2025holiday2taken
13 Mar 202519 Mar 2025holiday5taken
23 Dec 202423 Dec 2024holiday1taken
8 Dec 202410 Dec 2024holiday2taken
27 Aug 20242 Sep 2024holiday5taken
9 Aug 202419 Aug 2024holiday7taken
17 Jul 202419 Jul 2024holiday3taken
24 Jun 202424 Jun 2024holiday1taken
11 Jun 202412 Jun 2024holiday2taken
5 Apr 20249 Apr 2024holiday3taken
26 Feb 202426 Feb 2024sick1taken
1 Dec 20235 Dec 2023holiday3taken
20 Nov 202321 Nov 2023sick2taken
19 Oct 202319 Oct 2023holiday1taken
HRmade from

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DataRecords
Organisations75
People at customers290
B-Brain staff40
Calls784
Email threads1,169
Support tickets449
Documents477
Deals117
Invoices101
Events49
News items56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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