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Elena Novak

Staff

Customer Success Manager, EU · customer_success · reports to Sofia Marchetti

Elena Novak is the Customer Success Manager, EU, and carries Veldmaat Payments. Usage there is growing, but a held invoice, refresh misses and a challenged Growth renewal figure are open ahead of the term end on 4 Jan 2027.

How they work

Insight

Current to 11 Oct 26

Elena Novak is the Customer Success Manager, EU, and carries Veldmaat Payments. Usage there is growing, but a held invoice, refresh misses and a challenged Growth renewal figure are open ahead of the term end on 4 Jan 2027.

Role: Elena Novak is Customer Success Manager, EU, based in Amsterdam, and joined B-Brain on 24 Nov 2025. She reports to Sofia Marchetti.

Book: The evidence shows one account, Veldmaat Payments, with 19 activity records. Elena has attended 11 calls, 8 email threads and authored 3 documents, with no tickets assigned to her.

Evidence: Across 17 reads, usage and questions asked are rising, and the customer's Head of Data has praised the service at times. The same reads show a long-running invoice dispute against the executed order form, repeated late refreshes and open tickets.

Now: Joost Verbeek declined renewal talk at the 22 Sep 2026 QBR while items are open, and challenged the renewal figure on 6 Oct 2026. Elena owes a written breakdown, aiming for agreement by 14 Dec 2026.

AI · claude-sonnet-5-5 · 11 Oct 2026

On record

Updated 9 Oct 26

Organisations4

Calls28

Email threads29

Deals0

Documents10

Events2

Computedmade from

Calls

Kickoff6 Oct 2026Ardcarne Life Assurance · Elena Novak

Kickoff5 Oct 2026Ardcarne Life Assurance · Ollie Pearson

Qbr22 Sep 2026Veldmaat Payments · Elena Novak

Qbr21 Sep 2026Wexmoor Property Group · Elena Novak

Time off

From	To	Type	Days	Status
3 Dec 2026	7 Dec 2026	holiday	3	booked
19 Nov 2026	19 Nov 2026	holiday	1	booked
21 Sep 2026	23 Sep 2026	holiday	3	taken
6 Aug 2026	18 Aug 2026	holiday	9	taken
29 Jun 2026	29 Jun 2026	holiday	1	taken
7 Apr 2026	13 Apr 2026	holiday	5	taken
16 Feb 2026	16 Feb 2026	holiday	1	taken
29 Dec 2025	29 Dec 2025	sick	1	taken
16 Dec 2025	17 Dec 2025	holiday	2	taken
10 Dec 2025	10 Dec 2025	sick	1	taken

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.