How they work
Insight
Current to 11 Oct 26Laura Penhaligon is an Implementation Consultant in customer success, based in Bristol. She runs kickoffs, connector builds and training, with 41 calls attended and 24 email threads across eight accounts.
Role: Laura Penhaligon is an Implementation Consultant in customer success, based in Bristol and reporting to Sofia Marchetti. She joined on 3 Feb 2025.
Book: Her counts are 41 calls attended, 24 email threads, 7 documents authored and 0 tickets assigned. Brakkevoort Logistics (14) and Clonvara Insurance Services (11) carry the most activity.
Evidence: The reads given cover Wrenfield, Copperwick, Calderbrook and Maelbeek only. The evidence does not show her work on the other accounts.
Now: Copperwick Logistics is in Growth onboarding with 40 licensed users and only a handful in so far. Calderbrook Housing Group confirmed on 6 Aug 2026 that it will not renew, and Laura owes it handover packs.
On record
Updated 9 Oct 26Calls
Time off
| From | To | Type | Days | Status |
|---|---|---|---|---|
| 5 Dec 2026 | 8 Dec 2026 | holiday | 2 | booked |
| 16 Aug 2026 | 27 Aug 2026 | holiday | 9 | taken |
| 13 Jul 2026 | 14 Jul 2026 | holiday | 2 | taken |
| 24 Feb 2026 | 2 Mar 2026 | holiday | 5 | taken |
| 2 Jan 2026 | 6 Jan 2026 | holiday | 3 | taken |
| 15 Dec 2025 | 16 Dec 2025 | sick | 2 | taken |
| 9 Dec 2025 | 11 Dec 2025 | holiday | 3 | taken |
| 28 Nov 2025 | 28 Nov 2025 | holiday | 1 | taken |
| 2 Oct 2025 | 2 Oct 2025 | holiday | 1 | taken |
| 15 Aug 2025 | 26 Aug 2025 | holiday | 7 | taken |
| 12 Aug 2025 | 13 Aug 2025 | holiday | 2 | taken |
| 4 Jul 2025 | 8 Jul 2025 | holiday | 3 | taken |
| 4 Jun 2025 | 5 Jun 2025 | holiday | 2 | taken |
| 12 May 2025 | 12 May 2025 | holiday | 1 | taken |
| 6 May 2025 | 7 May 2025 | holiday | 2 | taken |
| 28 Apr 2025 | 28 Apr 2025 | sick | 1 | taken |