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Hollie Grieve

Staff

Customer Success Manager · customer_success · reports to Sofia Marchetti

Hollie Grieve is a London Customer Success Manager since 2 Mar 2026, carrying four accounts. Hollowmere and Copperwick are growing but both want a defensible value case. Lindqvarn and Calderbrook have questioned renewal.

How they work

Insight

Current to 11 Oct 26

Hollie Grieve is a London Customer Success Manager since 2 Mar 2026, carrying four accounts. Hollowmere and Copperwick are growing but both want a defensible value case. Lindqvarn and Calderbrook have questioned renewal.

Role: Hollie is a Customer Success Manager in London, hired on 2 Mar 2026 and reporting to Sofia Marchetti. She runs check-ins, QBRs and renewal conversations for her customers.

Book: She carries Hollowmere Care Group (7 activity), Copperwick Logistics (5), Lindqvarn Retail (4) and Calderbrook Housing Group (2). Counts show 9 calls attended, 9 email threads, 3 documents authored and no tickets assigned.

Evidence: Hollowmere and Copperwick show rising use. Lindqvarn's CFO wants the return on 160 licences, and Calderbrook is reviewing the brain against an in-house build.

Now: At Hollowmere she owes a freshness credit check and a sponsor introduction before the 1 Apr 2027 renewal. At Copperwick she owes the dollar conversion, the questions by shipper view and a rep one-pager.

AI · claude-sonnet-5-5 · 11 Oct 2026

On record

Updated 9 Oct 26

Organisations2

Calls9

Email threads9

Deals0

Documents3

Events0

Computedmade from

Calls

Qbr9 Oct 2026Copperwick Logistics · Hollie Grieve

Qbr29 Sep 2026Hollowmere Care Group · Hollie Grieve

Check In14 Sep 2026Copperwick Logistics · Hollie Grieve

Time off

From	To	Type	Days	Status
8 Dec 2026	10 Dec 2026	holiday	3	booked
14 Oct 2026	15 Oct 2026	holiday	2	booked
12 Aug 2026	24 Aug 2026	holiday	9	taken
18 May 2026	20 May 2026	sick	3	taken
5 May 2026	7 May 2026	holiday	3	taken
15 Apr 2026	15 Apr 2026	sick	1	taken
25 Mar 2026	25 Mar 2026	holiday	1	taken

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.